The Art of War: Reducing Time Spent on Insurance Administration

The Art of War: Reducing Time Spent on Insurance Administration

  • Thu, Nov 11, 2021 | 10:00 AM - Thu, Nov 11, 2021 | 11:30 AM

Ben Tuinei

Subject: Insurance
Primary Audience(s): Dentist
Additional Audience(s): Front Office

CE Credits: 1.5

It is no secret that insurance companies have invested a lot of time and effort in employing questionable claims processing guidelines in an effort to reduce what they pay out to dental practices. The insurance industry has mastered a number of concepts found in the book "The Art of War" to help them master deceptive business tactics against dental offices. This course will bring light to these Art of War concepts in a way that will allow participants to better defend themselves from the apparent and perceived "abuse" they receive from insurance companies. At the end of this course, participants will have a better understanding of how to apply Art of War Concepts to counteract abusive, illegal, or otherwise unethical acts on the part of insurance companies. An example of this is how do you really get an insurance company to stay out of clinical care? Do insurance companies have a right to deny a case of scaling and root planing because they (the insurance plan) don't agree with your diagnosis? Are insurance companies allowed to alter or change Current Dental Terminology? How do I reduce the rate of denials on covered treatment that patients need? This course will provide key answers to these questions and more.

Learning Objectives

  • Participants will learn management techniques to help them be more efficient in managing insurance within the practice.
  • Participants will learn to be cautious with patient benefit information in a way that allows patients to focus on clinical care and clinical quality; and not what insurance will do for them.
  • Our tips will give participants another view of insurance administration in a way that will teach patients to hold their own insurance plans more accountable for claims processing problems.

Mr. Tuinei opened Optimum Dental Solutions in September 2009 and rebranded to Veritas Dental Resources in 2015. To-date, Mr. Tuinei has worked with over 7000 dentists influencing over 3 billion dollars of newly negotiated revenue for his clients. Mr. Tuinei currently serves as the President of Veritas Dental Solutions and is a key advisor to various State Dental Associations, CPA firms, and coaching/consulting firms in dentistry. Mr. Tuinei is going on his 24th year as a professional public speaker. He currently serves as the President of Veritas Dental Resources.

PACE Approval 2019